Refund policy

Return & Refund Policy

At Season & Spark Studio, each item is made to order especially for you. Because our products are produced specifically after an order is placed, we do not accept returns or exchanges for change of mind, incorrect size selection, or incorrect color selection.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at seasonandsparkstudio@gmail.com.

Please include your order number and clear photos showing the issue. Once the issue has been reviewed and approved, we will arrange an appropriate resolution, which may include a replacement or refund.

You do not need to return a damaged or defective item unless we specifically ask you to do so.

Sizing & Color Selection

Please review the product description, available sizing information, and color selection carefully before placing your order. Because each product is made to order, we cannot offer refunds or exchanges when the wrong size or color was selected at checkout.

Order Changes & Cancellations

We begin processing orders as quickly as possible. If you need to request a change or cancellation, please contact us immediately at seasonandsparkstudio@gmail.com. We cannot guarantee that an order can be changed or canceled once it has entered production.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions or Order Problems

We're happy to help. Please contact Season & Spark Studio at seasonandsparkstudio@gmail.com with your order number and details about your concern.